Principal UX & Product Designer

John
Hegener

20+ years shaping digital experience

Creating meaningful digital experiences through human-centered design and strategic thinking — for Fortune 500 companies, startups, and everything in between.

20+
Years Experience
50+
Global Markets
Fortune
500
Client Roster
9+
Industries Served
01 /

Selected
Case Studies

Over a decade transforming complex business challenges into intuitive digital experiences across healthcare, finance, fitness, and enterprise technology.

01
2024–2025Product DesignE-Commerce

Interactive Product Locator

PharmaCann, Inc.

Led end-to-end UX redesign of a Mapbox-powered cannabis product locator — eliminating friction that drove high customer service inquiries and abandoned purchases.

↑ 35% reduction in customer inquiries · ↑ 20% task completion improvement

My Role

Principal UX Designer — end-to-end design over ~2 months, collaborating with PMs, engineers, and stakeholders.

Process

Stakeholder interviews · usability testing · journey mapping · iterative prototyping and validation with Mapbox integration.

Skills Used

MapboxUser ResearchFigmaAccessibilityJourney Mapping
02
2022–2024Design SystemsBrand Strategy

Multi-Brand Digital Ecosystem

Foote, Cone & Belding — Discover Card & Cox Communications

Unified digital brand experiences across multiple platforms, embedding WCAG accessibility standards and reducing design inconsistencies causing technical debt.

↑ 25% accessibility improvement · ↓ 30% post-launch defects

My Role

Senior UX Lead — guided UX vision over two years across client teams, brand strategists, and engineering.

Process

Established UX principles · built scalable Figma design system · embedded WCAG into team workflows · led accessibility training.

Skills Used

Design SystemsWCAGFigmaMulti-platformAccessibility
03
2021–2022MobileFitness Tech

Life Fitness App & Equipment UI

Life Fitness

Redesigned the mobile app and connected equipment UIs — unifying fragmented experiences and standardizing Figma as the team's collaboration tool.

↑ 30% user engagement · ↑ 20% user satisfaction

My Role

Senior UX Designer — led redesign over one year in an agile environment with PMs, engineers, writers, and researchers.

Process

Audited existing flows · redesigned key workflows · standardized Figma · ran A/B tests and usability studies with product analysts.

Skills Used

Mobile AppEquipment UIA/B TestingAgileFigma
04
2020–2021EnterpriseHealthcare

Salesforce Lightning — Pfizer Call Center

Mavens / Pfizer

Rapidly scaled Pfizer's COVID-19 call center software using SLDS — delivering streamlined workflows under crisis conditions at startup speed.

↑ 25% engineering efficiency · Enabled COVID-19 surge response

My Role

Senior UX Designer — led design over ~6 months in a fast-paced startup environment under COVID-19 crisis constraints.

Process

Stakeholder workshops · SLDS wireframes and high-fidelity prototypes · tight engineering collaboration for rapid implementation.

Skills Used

Salesforce SLDSHealthcareEnterprise SWPrototyping
05
2016–2018Brand ManagementEnterprise

Global Brand Management Portal

Leo Burnett Worldwide

Designed a centralized portal to unify brand asset management across 50+ global markets — with automated consistency checks and culturally relevant UX.

↓ 40% brand inconsistencies · Deployed to 50+ global markets

My Role

Lead UX Designer — guided a multi-disciplinary team with brand strategists, developers, and regional stakeholders over two years.

Process

User research across global teams · workflow mapping · portal design · cross-market prototype testing · post-launch analytics refinement.

Skills Used

Brand ManagementGlobal UXAsset ManagementWorkflow Design
06
2014–2015E-CommerceConversion

Enterprise E-Commerce Platform

Critical Mass

Led UX strategy for a large-scale e-commerce platform overhaul — simplifying checkout flows and improving mobile responsiveness to combat high cart abandonment.

↓ 22% cart abandonment · ↑ 30% user engagement

My Role

Lead UX Strategist — 12-month engagement with PMs, developers, and analysts on a cross-functional team.

Process

User behavior analysis · stakeholder workshops · usability testing · checkout redesign · post-launch behavioral analysis.

Skills Used

E-CommerceConversion Opt.AnalyticsMobile UX
02 /

View Past
Work

A curated collection of design deliverables, wireframes, prototypes, and case artifacts spanning 20+ years of practice.

Full Portfolio Archive

Browse the complete collection of past projects — including process documentation, hi-fi prototypes, design systems, and final deliverables.

Open in Drive
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Design
Expertise

A principal-level skillset spanning research, systems, and strategy — grounded in a decade of cross-industry practice.

Research

Human-Centered
Research

Stakeholder interviews, usability testing, journey mapping, and behavioral analytics. Every design decision starts with understanding real user needs.

Systems

Design Systems
& Accessibility

Scalable, component-driven Figma systems with WCAG compliance embedded from day one — improving team velocity and reducing post-launch defects.

Strategy

Product Strategy
& Leadership

Bridging design, engineering, and business goals. Mentoring design teams, establishing principles, and advocating for user-centered thinking at the organizational level.

Interaction

Interaction &
Prototyping

High-fidelity Figma prototypes, iterative validation loops, and close collaboration with engineering to ensure what gets built matches what was designed.

Mobile

Mobile &
Cross-Platform

Native app flows, responsive web, and connected hardware UIs — with a focus on consistent experience across every surface.

Enterprise

Enterprise &
Complex Systems

Simplifying high-stakes, workflow-heavy interfaces in healthcare, finance, and SaaS — where clarity and speed directly impact business outcomes.

04 /

About
John

With over 20 years in UX design, I've led initiatives for Fortune 500 companies and innovative startups — always focused on creating solutions that delight users and drive business success.

I believe great design happens at the intersection of user needs, business goals, and technical feasibility. My process combines rigorous research with creative problem-solving.

User Research
Info Architecture
Interaction Design
Prototyping
Usability Testing
Design Systems
Product Strategy
Agile Methodology
Figma
Adobe Creative
Sketch
HTML / CSS
Experience Timeline
2024 – 2025
Principal UX Designer
PharmaCann, Inc.
2022 – 2024
Senior UX Lead
Foote, Cone & Belding
2021 – 2022
Senior UX Designer
Life Fitness
2020 – 2021
Senior UX Designer
Mavens (Pfizer)
2018 – 2019
Lead UX Designer
Publicis Groupe (McDonald's)
2016 – 2018
Lead UX Designer
Leo Burnett Worldwide
2017 – 2018
Lead UX Designer
Razorfish (Citibank)
2014 – 2015
Lead UX Strategist
Critical Mass
05 /

Let's Work
Together

Always interested in new opportunities, design challenges, and connecting with fellow design thinkers.